Contact Us

Have a question about an order, a product, or anything else? Fill out the form below or email us directly at contact@simic.systems.

Order Issues

If you have a problem with an order (damaged item, wrong product, shipping question), please include:

• Your order number or Stripe receipt email
• A description of the issue
• Photos, if applicable (damaged packaging, wrong item, etc.)

Damaged or Incorrect Orders

All sales are final on factory-sealed products. If your order arrived damaged or with the wrong item, include photos and your order number in your message above. See our Shipping & Returns page for full policy details.